1. Introduction
Jay Hind Medical Stores ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information and sensitive personal data or information (SPDI) in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").
By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Personal Information: Name, email address, mobile number, shipping address, and billing information.
- Sensitive Personal Data or Information (SPDI): Under Indian law, medical prescriptions and health history are considered sensitive data. We collect these ONLY when you upload them to place an order.
- Usage Data: Information about how you use our website, including IP addresses, browser type, and duration of visit.
3. Purpose of Collection
We use the collected information for the following purposes:
- To verify medical prescriptions before dispensing medicines (as required by the Drugs and Cosmetics Act, 1940).
- To process and deliver your orders.
- To communicate with you regarding your orders or queries.
- To comply with legal and regulatory requirements.
- To improve our services and user experience.
4. Disclosure and Sharing
We do not sell your personal data. We may share your information only in the following limited circumstances:
- Service Providers: With third-party delivery partners and payment processors strictly for the purpose of fulfilling your order.
- Legal Compliance: When required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
- Licensed Pharmacists: Your prescriptions are shared with our internal licensed pharmacists for validation and dispensing.
5. Data Security
We implement industry-standard security measures, including encryption (SSL) and secure storage, to protect your SPDI from unauthorized access, alteration, or disclosure as mandated by Rule 8 of the SPDI Rules. However, please note that no method of transmission over the internet is 100% secure.
6. Your Rights
As a user, you have the right to:
- Access and review the personal information you have provided.
- Correct or update any inaccurate information.
- Withdraw your consent for future collection/use of your data (though this may limit our ability to provide services).
7. Grievance Officer
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Jay Hind Medical Stores Support
Email: mmtamaliya@gmail.com
Phone: +91 987 950 0888
Address: Gujarat, India